1 reviews | Active since May 2013
Very disgruntled
I'm not happy with the service I've received thus far from standard bank. I went to collect mymo chewue account card. I am unable to make any internet payments nor cellphone banking. I called the customer care line many times and first consultant told me to link my phone to the app, which I did and was told to wait for 24hours before transacting, which I did. It still gave me error message, then another consultant told me that I had to go to the branch as there was block status on my account but I will be able to make withdrawals at the ATM. I did that today, to my surprise I cannot do withdrawals as well. I am so unhappy and dissatisfied. I am a new client and I went to collect this card at Wonderpark branch on the 25th of June 2021. I have to now go to the branch because someone didn't do the right thing when issuing my card.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Your response states that this will be addressed as a matter of urgency however I'm still waiting for assistance.
Your response states that this will be addressed as a matter of urgency however I'm still waiting for assistance.