VERY disappointing!!! Southdale branch

When this branch manager first took over he actually called me to say he would be happy to help me when I needed something bank related and for a couple of years he actually did but I guess a new broom sweeps well. I've emailed him last week Friday and Felicia called me and said she would investigate and come back to me. When I didn't hear from her on Wednesday I emailed the manager again, completely ignored. Thursday I asked him to please tell me if they aren't able to help me who I should ask as it is a Standard bank issue - ignored again! I understand that a bank manager is busy but am I not an important enough customer?? If my matter wasn't of utmost urgency I would not be writing to HelloPeter as I would rather compliment people than complain but being ignored is not nice.