1 reviews | Active since Jul 2010
Very disappointing service! Please help!
I have been trying to get a credit card statement for March sent to me for over a month now, I had to change my email address which I did at the Bedford Gardens branch but despite calling the Call Centre and been assured all had been changed and the March statement would be emailed to me, I didn't receive it so then emailed and was referred to Prestige Banking. I received replies back from: Selloane Mabaso PBB / Voice branch / Universal Banker Tel +27 (0)10 *** / Mobile +27 (0)86 *** / www.standardbank.com AND Betty Mlambo 24/7 Team Tel: ***| Instant Messaging: WeChat www.standardbank.co.za and asked them for same, received replies back saying it would be sent and TO DATE I have not received my March statement and I wondering if my April statement will be sent? I have also filled in a Complaint Resolution form on the Std Bank website - no reply. Please will someone assist me? Thank you (HCR) Roy Harris
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***
HCR Harris
HCR Harris