Very disappointing and unfair handling - Standard Bank

I am so very disappointed in Standard Bank. I went to draw money at the ATM at Preller Shopping Mall Bloemfontein early in the morning in March 21. The ATM swallowed my card and after a while battling decided to get my phone from my car to call the STOP / Lost card division of Standard Bank. It was not long after when I saw that by transaction notifications that money had been drawn almost instantly from my account. So shocked and finally getting hold of the division after 7 phone calls shaking - my account was cleared. I made my way to the bank in tears as soon as they had opened, who had logged the ***** case and assured me that this sort of thing happens at least 5 times a day at that specific ATM and they are sure I will be returned my funds, very reassuring. Well after sending all my itemized billings to the bank as they requested as proof that I had in fact called to stop the card. They have notified me that I had compromised my card and my pin so unfortunately cannot help me with any claims/refunds. How did I compromise anything I ask? I went to draw money Full stop. The Security of the Bank was compromised at that ATM (being the banks responsibility) and now they are simply turning their back on my request. UIF TERS funds that were so needed for my family, I am in the travel industry so work situation has not yet been restored with COVID. I feel this is so unfair and they didn't offer ANY assistance whatsoever, not even to refund me at least half back - NOTHING full stop.. So just wanted to share this awful experience from a very unhappy client ..