MC
Martin C
1 reviews | Active since Apr 2025
25 Feb 2026, 13:39
Very disappointed with Standard Bank Home Loan Department
Very disappointed with Standard Bank.
I settled my home loan and need clarity on when the remaining balance will be refunded to me. I emailed the address listed on their website, only to receive a response saying the email address is no longer active.
How can a major bank publish inactive contact details? This is unacceptable, especially when it involves my money.
Standard Bank needs to contact me urgently and provide clarity on when my refund will be paid.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Feb 2026, 13:42Dear Martin,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Feb 2026, 13:42
Official
Dear Martin,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
MC
Martin C's updateReviewer Update
26 Feb 2026, 10:24I am once again expressing my frustration with Standard Bank.
After my initial complaint regarding the refund of the remaining balance on my settled home loan, no one has contacted me with any answers. To date, I still have no clarity on when my funds will be paid out.
This ongoing lack of response and accountability is exactly the kind of service that led me to move my banking portfolio away from Standard Bank to another institution. It is extremely disappointing that even after escalating the matter publicly, there is still no urgency shown.
I expect immediate contact and a clear timeline for when my refund will be processed.
After my initial complaint regarding the refund of the remaining balance on my settled home loan, no one has contacted me with any answers. To date, I still have no clarity on when my funds will be paid out.
This ongoing lack of response and accountability is exactly the kind of service that led me to move my banking portfolio away from Standard Bank to another institution. It is extremely disappointing that even after escalating the matter publicly, there is still no urgency shown.
I expect immediate contact and a clear timeline for when my refund will be processed.
MC
Martin C's update26 Feb 2026, 10:24
Reviewer Update
I am once again expressing my frustration with Standard Bank.
After my initial complaint regarding the refund of the remaining balance on my settled home loan, no one has contacted me with any answers. To date, I still have no clarity on when my funds will be paid out.
This ongoing lack of response and accountability is exactly the kind of service that led me to move my banking portfolio away from Standard Bank to another institution. It is extremely disappointing that even after escalating the matter publicly, there is still no urgency shown.
I expect immediate contact and a clear timeline for when my refund will be processed.
After my initial complaint regarding the refund of the remaining balance on my settled home loan, no one has contacted me with any answers. To date, I still have no clarity on when my funds will be paid out.
This ongoing lack of response and accountability is exactly the kind of service that led me to move my banking portfolio away from Standard Bank to another institution. It is extremely disappointing that even after escalating the matter publicly, there is still no urgency shown.
I expect immediate contact and a clear timeline for when my refund will be processed.
Standard Bank's replyOfficial
27 Feb 2026, 10:34Dear Martin,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Feb 2026, 10:34
Official
Dear Martin,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***