Very disappointed in Standard Bank!!

I've app**** for a substitution bond and it has been approved. It was referred to a local attorney on Standard Bank's panel for the registration of the bond, but each time I did some inquiry on how much longer, the attorney assured me that they did not receive any instruction yet. When I call Standard Bank, they told me that they did send it through. The attorney then contacted Standard Bank and although they can \see\" that it has been sent to the attorneys, Standard Bank could not provide any tracking details. This has been coming on now since 4 March 2016. This is the first time I receive such bad service from Standard Bank, but if this issue is not resolved soon, I'll have no other choice but to move my bond to another bank who would be happy to assist and take my money. "