Very disappointed customer

I have app**** for an istore card on the 19th of August. I've submitted my documents on the 20th of August. I've waited for a week and a half for them to contact me on if I was approved or not. Eventually received a call that I was approved and we went through everything. The courier delivered the card yesterday where I've given the documentation as requested. Today I phone again to retrieve my pin and I still can't get it as the FICA documents haven't been loaded on the system. No I must include another form which the owner of the resident needs to sign. So once again I have been set back another day. I need to get a laptop for studies and I wanted to get an MacBook. I also need to travel all the way from Secunda to either Pretoria or JHB to go and buy it as we don't have an istore in Secunda. I was planning on going this afternoon and now I need to change all my plans once again as Standard bank can't decide what information they want and need to get the card in working order. Please get competent people.