TT
Tandiswa T
1 reviews | Active since Jun 2023
07 Jun 2023, 14:19
Very Disappointed
I'm a highly disappointed at Standard Bank, My account has not been working since Saturday, I called the bank on Sunday and was advised to contact *****, contacted ***** and the requested for documents (Proof of payment) which I had provided, today its Wednesday and I have not heard from Standard Bank regarding my account and what is going on. Standard please have your people contact me. I need my account up and running. Maybe I should change the way I bank and look for another bank that will take its customers seriously.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
07 Jun 2023, 14:28Dear Tandiswa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2023, 14:28
Official
Dear Tandiswa
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
TT
Tandiswa T's updateReviewer Update
07 Jun 2023, 14:41Hi Standard Bank
It would be better If I'd be contacted by the necessary department handling my matter today please, this is not good at all. How is one suppose to survive without the means of funds. This is unacceptable :( i'm really disappointed at the level of service rendered.
It would be better If I'd be contacted by the necessary department handling my matter today please, this is not good at all. How is one suppose to survive without the means of funds. This is unacceptable :( i'm really disappointed at the level of service rendered.
TT
Tandiswa T's update07 Jun 2023, 14:41
Reviewer Update
Hi Standard Bank
It would be better If I'd be contacted by the necessary department handling my matter today please, this is not good at all. How is one suppose to survive without the means of funds. This is unacceptable :( i'm really disappointed at the level of service rendered.
It would be better If I'd be contacted by the necessary department handling my matter today please, this is not good at all. How is one suppose to survive without the means of funds. This is unacceptable :( i'm really disappointed at the level of service rendered.
Standard Bank's replyOfficial
07 Jun 2023, 14:58Hi Tandiswa
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2023, 14:58
Official
Hi Tandiswa
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
TT
Tandiswa T's updateReviewer Update
08 Jun 2023, 16:33I am still waiting for the relevant ***** team to contact me or at least fix my account, since monday I have been waiting. This morning I was asked to forward my documents again and I did just that and was told I would be contacted today by past 1 or past 3, now it is past 4 and still nothing! Standard bank give me my account back with my money or give me my money and keep your account! Yhoooo these people are not serious maaahn!!!!
TT
Tandiswa T's update08 Jun 2023, 16:33
Reviewer Update
I am still waiting for the relevant ***** team to contact me or at least fix my account, since monday I have been waiting. This morning I was asked to forward my documents again and I did just that and was told I would be contacted today by past 1 or past 3, now it is past 4 and still nothing! Standard bank give me my account back with my money or give me my money and keep your account! Yhoooo these people are not serious maaahn!!!!
Standard Bank's replyOfficial
08 Jun 2023, 16:46Good Day Tandiswa
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 16:46
Official
Good Day Tandiswa
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
TT
Tandiswa T's updateReviewer Update
08 Jun 2023, 17:27I don't believe that your team is working around the clock to ensure that my query gets resolved, I have been without my account since Saturday and today is Thursday. Why am I not being contacted by the ***** department to fix this matter? Does one have to resort to laying a lawsuit against the bank to have some action taken? Why is my account blocked? What is the reason? what is *****ulent on my account? Please explain!!!. Everything of mine is on that account. I regret banking with standard bank for real I'm getting annoyed now. I want a call from the ***** team as soon as possible. I need my account or just give me my money and let me bank elsewhere!
TT
Tandiswa T's update08 Jun 2023, 17:27
Reviewer Update
I don't believe that your team is working around the clock to ensure that my query gets resolved, I have been without my account since Saturday and today is Thursday. Why am I not being contacted by the ***** department to fix this matter? Does one have to resort to laying a lawsuit against the bank to have some action taken? Why is my account blocked? What is the reason? what is *****ulent on my account? Please explain!!!. Everything of mine is on that account. I regret banking with standard bank for real I'm getting annoyed now. I want a call from the ***** team as soon as possible. I need my account or just give me my money and let me bank elsewhere!
Standard Bank's replyOfficial
08 Jun 2023, 17:34Dear Tandiswa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jun 2023, 17:34
Official
Dear Tandiswa
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
TT
Tandiswa T's updateReviewer Update
08 Jun 2023, 17:49Yhoooo the automated responses make it worse, Please FIX my account.
What has happened to Standard Bank on a serious note.
What has happened to Standard Bank on a serious note.
TT
Tandiswa T's update08 Jun 2023, 17:49
Reviewer Update
Yhoooo the automated responses make it worse, Please FIX my account.
What has happened to Standard Bank on a serious note.
What has happened to Standard Bank on a serious note.
Standard Bank's replyOfficial
09 Jun 2023, 07:55Hi Tandiswa
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 07:55
Official
Hi Tandiswa
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
We apologise for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Jun 2023, 08:58Hi Tandiswa
Our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jun 2023, 08:58
Official
Hi Tandiswa
Our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will get back to you.
Kindest regards
Standard Bank Hello Peter Team
***