Very disappointed

I am very disappointed with Standard bank branch in Welkom. My mom is an old lady who was born in 1951 May 15. She asked my nephew to go & withdraw some money for their groceries & the other money so that she can pay her funeral policies. When my nephew got there he was unable to withdraw some money & he was informed that the account holder must come with his ID as the account is being blocked. Today my mom went to Standard bank branch to find out what is wrong with the account & she was told that the account has been blocked. She gave them her ID to prove that it is her bank account but unfortunately they told the poor old lady to bring proof of address.<br> <br> My mother is a widow and unemployed. The house is registered in my father's name and my mother doesn't receive any letters on a monthly basis whereby she can prove that she stays in her house address. I believe that Standard bank do send letters once in a blue moon and I also believe that they have my mom's details on their database but I fail to understand why do they have to send her up & down for such things? Kindly assist my mother to resolve her problem and activate her account as she is already stressed with this matter.