Very delayed and rude response

I logged a complaint in late March about money being debited from my account with my permission, I was only called back once towards the end of April to confirm that my complaint was being handled. I received a call from a lady from the ***** department this morning at around 09:04 she greeted me in isizulu which is a language I am not comfortable speaking she was incredibly rude to me when she told me that there had been no ***** committed, I explained to her that I hadn't subscribed to a vodacom top up as I no longer use vodacom. My over all experience has been terrible I don't appreciate the fact that she wasn't willing to listen to and that she was so rude from the get go. I would really appreciate it if you listened to the call as all calls are recorded and reprimand this consultant its unacceptable to be so rude to customers. I am also appalled by the turnover time for my complaint. Standard Bank really needs to pull up its socks or it will lose customers