JM
Janet M
1 reviews | Active since Jan 2013
13 Feb 2024, 15:30
VERY CONCERNED ~ Standard bank online banking asking again for personal details this is VERY concerning and unprofessional.
This is a second attempt to verify why Standard Bank online banking is still asking for my personal details each time I try and use online banking. I was told that once they were entered once I would not be asked again, well this is incorrect. This does not sound very safe to me and it is very concerning. I have tried to contact Gorden Bila for some assistance but no answer on his landline. This is very unsettling to say the least. Once again I need to make an urgent payment. Will somebody in authority please call me. Now I have just received a message to say I must now contact the ***** department, what is going on with Standard bank ???
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
13 Feb 2024, 15:37Dear Janet ,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 15:37
Official
Dear Janet ,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
JM
Janet M's updateReviewer Update
13 Feb 2024, 15:40Another automated reply, this does not help me
JM
Janet M's update13 Feb 2024, 15:40
Reviewer Update
Another automated reply, this does not help me
Standard Bank's replyOfficial
13 Feb 2024, 16:02Dear Janet
Kindly be advised that we have assigned this matter to our agent who will reach out to further assist.
We truly regret the experience received.
Our team will reach out
Kindly be advised that we have assigned this matter to our agent who will reach out to further assist.
We truly regret the experience received.
Our team will reach out
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 16:02
Official
Dear Janet
Kindly be advised that we have assigned this matter to our agent who will reach out to further assist.
We truly regret the experience received.
Our team will reach out
Kindly be advised that we have assigned this matter to our agent who will reach out to further assist.
We truly regret the experience received.
Our team will reach out
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***