very bad services

My credit card was stopped about a month ago ,so I went into my nearest branch to go find out what's going on as Ive almost never missed a payment ,for some reason the person who helped me became very annoyed with me and told me that I was notified that I need to bring in my FICA documents ,anyway I ignored her bad attitude and went and fetched the documents ,and submitted it and was told to wait 24hours ,abt a week later when the account was still blocked I went back to the branch to find out what the problem was ,the consultant indicated that my doc's weren't submitted ,and I need to resubmit them ,so I went and fetched them and returened to the branch and resubmitted them ,a few days later the consultant who \assited"me called me and informed me that due to a standard bank system problem my account was still blocked "