Very bad service - the worst!!

I stood for more than an hour in a line just to reach somebody at information.<br> When I eventually reached the front of the line, I had to wait for another 15 minutes before the system was on line, because the person working at that station had a tea break and had to log in again.<br> I complained about the fact that I wanted to draw money and that the ATM gave a message which said that there is no account connected to my card. Her answer was that my account was frozen since I did not comply with FICA regulations and that I had to bring them proof of address like a municipal account or a telephone account. I do not receive any such account and other accounts I receive electronically. I demanded to see somebody else. They claim that, if they did not send me an SMS about the matter, they do not have my contact information especially not my cell phone number since they would have sent me an SMS about FICA. This despite the fact that I receive an SMS every time I draw money! <br> A year ago I had to give proof of residence when I had to get an form for SAID from the bank for interest earned. . I have been a client of Standard Bank my whole life, but this is ridiculous!!