Very bad service, telephonically and branch walk in

This bank is very unhelpful to customers and staff ***********. I spent 2 weeks looking for my paid up letters and NATIS for my cars and loan. They send me from pillar to post. As of today I have not received my letters but my accounts are paid up. I paid the accounts on the 7/05/2019 together with FNB one. I got my Natis and paid up letter from FNB within 2 working days. They only care when you still owe them but once fully settled, they treat you like *******