very bad service STANDARD BANK MALL OF THE SOUTH

Hi I have been banking with STANDARD BANK for a long time . I went in personally for statements on my investment account . The guy emailed it to .Once I got home and tried to open the document ,I was blocked ..saying I need software to open the statements ! I tried calling nobody answers the phone .I then spoke to a lady eventually and she was not helpful at all .She told me to call back she would not even take a message and get someone to call me .Please listen to the calls and you will see what pathetic service we as customers are getting ! I want my statements ,and I WILL broadcast this issue !I am very very frustrated .I sent numerous emails too ...to date no response !