VERY BAD SERVICE STANDARD BANK

Dear Customer Service

I am writing to you to raise an issue about: Bank accounts & cards

The issue that I have experienced was: After receiving a summons a few days ago for a matter that was resolved the 8th month last year my card was blocked. Spending an entire day on he phone with collection department no one can give me answers. According to my knowledge i was not in default with the bank as i kept my part of the arrangement that was put in place. I contacted the bank again today, left a message nd yet no response. I was informed yesterday that it i should give it till this morning, when i logged onto my account my ovedraft account was decreased after my salary was paid into my account. Without making any arrangements about affordability wotsoever. This is fruastrating as now i am sitting with creditors that must be paid and i dont have answers. When i contacted the attorneys to question the summons issued, they just sent me an email saying 'apologies agreement was in place legal action was stayed' one line email nd that was it. When i rep**** advising them about not being happy as to how the whole matter was dealt with, again just a one line saying apologies. I asked yesterday if they knew why the card was blocked and why i do not have access to the card, again one line email saying contact std bank And that was it. My worst fear is that this action which i feel is contrary to the written agreement i have with Standard Bank via their attorney (Stupel & Berman Inc ) is intentional to bring me into breach of my Bond account that which i also have with Standard Bank , and every other creditor that i have commitments with. In conclusion i feel i have and still is being treated extremely unfairly and i am very dissapointed with the poor level of service i am receiving from Standard Bank.i have been logging multiple call with Standard Bank and being giving the same excuse ( we must check with manager and call you back) STILL WAITING ON CALLS !!!!!!!!

It occurred on: February 21st, 2018

I want:Answers !!!! As this bank is causing me emotional stress and my debts cannot be serviced !!!!!!!!!!

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Christelle Adonis

Account/ card number: 522262******8284

84 Paulsberg Road MITCHELL'S PLAIN Cape town 7785