Very bad service received from Tsolane - Standard Bank

I called the business online profile because l was failing to access my TPFA profile that l last accessed more than three months ago. I spoke to one Tsolane and she gave me ref BOL***.

She said she was unable to authenticate me as l did nit answer the security questions satisfactorily which was fine. She says she is gong to send my banker Thamsanqa an email and he will call me to authenticate me. Thamsanqa banker then called to authenticate me and he said the authentication was successful Tsolane will call me to unblock my profile.

Tsolane called and said she received an email from the business manager to say they have authenticated me successfully.

She then says l am going to authenticate you....I was like authenticate me again when you have tried to authenticate me and you have failed thats why you have referred me to the manager..... she asks for the buss acc no. and I look for the bus acc number and give it to her she says its wrong.

I am so frustrated by this bank and l would discourage anyone who wants to open a business acc at standard bank not to dare unless they are ready for the frustrations and to be sent back and forth by some Tsolane who don't know their story and how to assist people. All l want to do now is to close those accounts and open other accounts at other accounts at banks which takes their clients seriously