Very bad service - Home loans department

<p>I have app**** for a further home loan with Standard bank Home loans department.</p> <p>I was contacted by Naimah Domingo who said that she will assist in my application.</p> <p>The entire process went through as planned I submitted required documents ect.. the property is now a registered commune where there is an addition renal income of 17 000 on. aN Evaluator was sent to the property , the further home loan was application was for upgrades on the property. which in turn will upgrade the Value of the property. Naimah Domingo stated on my application that 250 000 would be used to purchase appliances. This is incorrect, who buys appliences for that amount. I have tried to call her numerous times to re apply with correct information but i did not get a reply from her. upon receiving an email from her stating that the application was denied i had to further ask for a reason this was her reply </p> <p>`Application declined as funds are required to purchase appliances for a communal rented property and not going towards improvement of currently granted property Furthermore client will have to build good repayment track record before facility can be considered`</p> <p>My ID number is ********** 247084, Please check my records, what track record is she refering to as i have never defaulted on any payments. If this is not sorted out I will take my home loan else where.</p> <p>I belive this is false adversing as the website states the below:</p> <p> </p> <p>How to qualify</p> <p>You have a Standard Bank Home Loan</p> <p>Features and benefits</p> <p>Re-advance: Borrow all or part of your home loan amount again, after you have repaid a portion of it; or access the funds that you have registered for future use. You won’t need to register another bond</p> <p>'Further bond: Apply for an additional bond on your property to get more funds. You could use the extra funds to increase your property’s value by doing alterations or additions, or you could also use these funds for personal use'. </p> <p>Please see that this is seen to asap.</p> <p> </p> <p>Thank you </p>