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palesa G

1 reviews | Active since Jul 2021

05 Jul 2021, 11:24

Very bad service from Standard Bank

I paid R70 000 into an account for delivery of goods. The shipping company banks with Standard Bank. The next day the shipping conpany informed me that Standard Bank has closed their account and that I must do an affidavit to recover my funds. I did an affidavit which my bank forwarded to Standard bank. Around 1st week of June. I did not hear anything from Standard bank until I decided to look for the CEO's email and complain. Only on the 30th of June Standard bank called me and told me to go to my bank and complete forms which my bank will forward to them and my money will be deposited back into my account. To date I am still waiting for my money. As an SMME I feel this is sabotage of my business as I rely on that money to make a living for myself. I am now going to stage a sit in inside any Standard Bank closest to me , which is Sandton, and I will not leave until my money is reversed. Today is the 5th of July 2021 at 11.21 and there is still no response from Standard bank. This is after they told me that the reversal of my money is almost immediate after I complete the forms which I completed last week.

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2021, 03:24
Official
Hello Palesa
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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