Very bad service from Standard Bank

Received a summons via e-mail from attorneys against my overdraft facility and credit card. Haven't received statements of my account for last almost 2 years, no contact from Standard bank informing me as to what is happening with my accounts. I have been making payments to these facilities as well monthly. So why now being hassled? Standard bank is being ridiculous when not even contacting me to make any arrangements to pay more, I only find out from the attorneys that the payments made are less than acceptable. But can only afford this amount monthly. No information has changed my contact details are all still the same.