Very Bad Service, Feedback and Response

I've visited Kia Brackenfell on the 13th March 2015 to apply for vehicle finance for a Kia Rio. Friday (13th March 2015) 17:00 I've received an sms that my vehicle finance was approved. Since now, me and the lady in charge of the finance at Kia Brackenfell is struggling to get everything finalized with Standard Bank Vehicle Finance department!! This is really absurd to wait a week for the finalization of the buy!! What is the problem/delay on my financing?? It was approved, can't you just send everything through to Ashleigh at Kia Brackenfell????