Very bad service

Such an appalling service I have received from Standard Bank as a main bank clients and a business client I’m beyond devastated! Did a limit increase application on my existing credit card with Standard Bank a week ago was promised that I will receive feedback between 2 to 3 working days I have followed up numerous times no feedback has been provided. Documentation were provided to the consultants assisted with the application. All I needed was feedback just to know that my application was approved or not! I’m dead from Bank I trusted with my salary and my business. Standard Bank can do much better at least keep your clients in the loop. A very unsatisfied Standard Bank service is really appalling!!!!