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helene S
1 reviews | Active since Aug 2020
07 Aug 2020, 14:31
Very bad service!!!
Myself and other clients was at the Garden Centre branch Friday 7 August.. There is one teller and one person that helps with all other queries!!!
So I was 4th in line and It took an hour and a half to be served, I don’t understand how there can be only two people working in the bank, then the system were slow, and in between helping customers the one person helping disappeared for about 10 minutes between clients! This is absurd!
Thus to order a new bank card took about 2hours!!!
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Standard Bank's replyOfficial
07 Aug 2020, 14:34Dear Helene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply07 Aug 2020, 14:34
Official
Dear Helene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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