very bad service ever

Good day On thursday morning me and my girlfriend went to standard bank wolmaransstad for daily limit increase as previous day i deposited some cash into her account for her to revolve it as we had an emergency to utilize the money so we got in the bank at 09:15 inquiries section the was a customer before us and the consultant kept asking that customer random questions kept on saying they will call that customer when his things are ohk and slowly so kept taking out her notes book put it on the table and keep on wasting time for no reason from what I've noticed she was done helping that particular customer we stood there till 09:40 then she called us in as we were explaining to her what we came in for den she asked for Id suddenly my girlfriend's Id was a problem and we had our driving licenses with she was very Rude and kept on saying she's unable to help us we have to change the Id so we were suppose to go to home affairs and re-new our id's and come back to standard bank wolmaransstad and do daily limit increase then after that rude service we got from that consultant she sends us to tellers section then she had a private talk with that other teller then here we go again keep on receiving bad attitude combined with bad service so this one was even shouting at us sounded like a math's teacher when the kids didn't do their home work so basically we were told where to get off and fix our id's or we wont get help mind you this was all happening with minimum customers in the bank time was wasted den it was 10:00 and we're still receiving bad service i had an appointment in potchefstroom at 11:00 hence we came early to the bank knowing very well to increase daily limit doesn't take long and both of us have accounts with standard bank but to receive such a bad service is not ON at all, please Standard bank SA please go and teach those female consultant customer service, time management and to respect customers, disciplinary action has to be taken against these consultant's , am looking forward in hearing from you guys about how are you going to deal with these consultants.