Very bad service

I app**** for a credit card online and it was approved. The consultant who assisted me said they only need to confirm my employment after they have verified my documents that I sent to them and they will send the card to my nearest branch. After 2 weeks of waiting, when I call, they tell me different stories and promise to call me back with no avail. Why don't your consultant keep their promise. Your service leaves much more to be desired.