MH
Marijke H
1 reviews | Active since Oct 2015
06 Dec 2019, 09:06
Very Bad Service
On Monday 02/12/2019 I wanted to withdraw money form an ATM in Sasolburg. The ATM was busy processing my transaction when an error suddenly occurred. While the status said it's refunding/reversing, no money was back into my account. I phoned Standard Bank and got my reference number, but nothing is getting done about this. I have to wait 10 day for them to balance their ATM. Every day I am being told that they will escalate this query and that I will be phoned. Today is Friday, still nothing.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
08 Dec 2019, 04:16Hello Marijke,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply08 Dec 2019, 04:16
Official
Hello Marijke,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***