1 reviews | Active since Jun 2016
Very bad service-disgusting
<p>I had an RCP loan and paid it off in January and closed the account. in May, they debited 14000.00 from my access account. I queried and after several calls they agreed to refund it after providing the paid up letter and which they did. aftyer 3 days they debied, same amount AGAIN, called them and they resolved after se veral calls AGAIN. eventually it was fixed. Today the 20th June, received a call from the bank that Im owing 14k and I told the lady on the phone that everything was fixed and I dont owe the bank. well she said when I get paid this month they will debbitt the money.</p> <p>Can you believe it, I want to close all my accounts with STD bank and switch to other banks because their staff is VERY ***********, they d0nt know how to do their jobs.</p> <p> </p> <p>Thanks</p> <p>Khayakazi Mgandela</p>
Good day Kayakazi Mgandela
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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********** (fax)
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Good day Kayakazi Mgandela
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Dear Mr Mgandela
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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Dear Mr Mgandela
I refer to the e-mail correspondence and confirm that the matter has been addressed.
Thanks,
Nkululeko Sithole
Complaint Resolution Centre
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NO Nkululeko its not!!!!!!
Immediately after logging my complaint, I received a call the next day from Lebohang, specialised collection center, same guy who did the refund, we discussed the matter and according to our conversation it was resloved, he noticed the mistake and aknowledged it from his side.
To my surprise when yesterday you sent me an email saying that I still owe the bank which I dont, please read the statements carefully before saying that my load is still open because I have the letter saying its closed. It was the banks fault in the first for debiting the money wheares I ssettled the loan 4 months earlier. Now in order to solve your own mistake by making sure you fix or do things properly on your side you threaten me by saying my account will remain open, thats rediculous.
NO Nkululeko its not!!!!!!
Immediately after logging my complaint, I received a call the next day from Lebohang, specialised collection center, same guy who did the refund, we discussed the matter and according to our conversation it was resloved, he noticed the mistake and aknowledged it from his side.
To my surprise when yesterday you sent me an email saying that I still owe the bank which I dont, please read the statements carefully before saying that my load is still open because I have the letter saying its closed. It was the banks fault in the first for debiting the money wheares I ssettled the loan 4 months earlier. Now in order to solve your own mistake by making sure you fix or do things properly on your side you threaten me by saying my account will remain open, thats rediculous.