Very bad service by Standard bank

I changed my cheque card from gold to titanium some time last year. But months went by without me receiving the new card. I called the call center to ask what was happening and the guy that was assisting me indicated that a new card was never ordered and he said he would order the card on my behalf. I requested that the card be delivered at the Lakeside Mall branch in Benoni. The guy said i would receive an sms notifying me that the card was ready for delivery. I waited a month and I didnt receive any sms. My gold cheque card expired in May 2022. I went to the Standard bank Lakeside Mall branch and i was told that the card was sent back to headoffice as the csrd had been at the branch for more than 55 days. When i asked why did i not receive an sms that my card was ready for collection, nobody knew why. I was told that a new card had to be ordered again, which they guy at the Lakeside Mall branch did and I asked him that the card be delivered at Springs Mall branch as it is nearer to where I stay. He did that and said the card would be delivered in 4 to 7 working days. It's been 2 weeks and I still have not got my card.