Very bad service

My name is Christinah Ndubane, I am really frustrated and angry with the service I received from Standard Bank. I opened an account and deposited R12900 and after few days my account was closed and all my money was gone. I went to Standard bank Kagiso Mall and I was told that the account is closed because where I open my account no fingerprints were taken and what they will do they will send me an instant voucher so that I can get my money back. O my surprised till date nothing was sent to me and I've been visiting the branch and calling them almost everyday. All I want is my R12900 back Standard bank is such a big company I never thought that they can ***** people like this. Even the head office is not helpful I called them and I was told to go back to the consultant that assisted me at Kagiso amd demanding my money money, how is that possible because the consultant was trying to help she is not the one who took my money from my account. I need someone higher or someone who knows how to deal with such matter to help me because my kids will be kicked out from the school because of someone from standard bank that decided to take my money

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