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Patrick M
1 reviews | Active since Sept 2018
09 Oct 2024, 13:38
Very BAD service
I am so disappointed with Standard bank Northgate Shopping Centre branch. On the 08/10/24 I tried to deposit money into my personal account, therefore money got retracted in the machine. I reported immediately that at around 11h36 same day when this happen. I filled up a claim form. Till now I haven't received my money into my account. Yet I received an SR ticket no:*** at around 12h30 today. Last time this happened I received my money within 24hours. Now the SR ticket states that the ticket will be resolved by the 14/10/2024 Very disappointing as I haven't even received any calls from STANDARD BANK NORTHGATE BRANCH. VERY DISAPPOINTING....
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Replies (3)
Standard Bank's replyOfficial
09 Oct 2024, 14:08Good day Patrick.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Oct 2024, 14:08
Official
Good day Patrick.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
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Patrick M's updateReviewer Update
09 Oct 2024, 14:44Good dayWith the following. Confirmation of Logged Complaint ( Case Number - ***3 ) I would like to sincerely apologise with regards to the complaint I have logged, as the SR has been resolved. My humble apologies.
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Patrick M's update09 Oct 2024, 14:44
Reviewer Update
Good dayWith the following. Confirmation of Logged Complaint ( Case Number - ***3 ) I would like to sincerely apologise with regards to the complaint I have logged, as the SR has been resolved. My humble apologies.
Standard Bank's replyOfficial
09 Oct 2024, 16:05Dear Patrick
Thank you for getting back to us.
We will share this information with the team dealing.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us.
We will share this information with the team dealing.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply09 Oct 2024, 16:05
Official
Dear Patrick
Thank you for getting back to us.
We will share this information with the team dealing.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us.
We will share this information with the team dealing.
Have a great day further.
Kind regards
Standard Bank Help Centre
***