Very bad service and unauthorized debit orders

<p>in 02/09/16 i was granted a home loan by STD bank, im a goverment employee and my pay date is the 15th day of every month. i started paying instalments on 15/10/16 till todate without fail. they requested a proof of stop order from my employer and my employer gave them. I have a stop order but they are also debit in my account without my authority, when i called them they said my acc is arrears bcs im suppose to pay evry 1st day of the month i told them that my pay date is the 15th .</p> <p> On 05/11/16 i called and emailed Victoria Mphahlele requesting change of payment date and informing STD bank that my payment date is the 15th not the 1st she said it will be rectified. in January they debited again, i emailed Victoria she also promised that it will be rectified. i also called them in March i spoke to Rikhotso Thomas who asked me to snd an email, i sent an email on 16/03/16 he promise to investigate the matter but he did not, again on 20/04/16 i emailed Thomas but he did not respond . Ive been requesting the change of my payment date since last year but they are doing nothing. instead they are debit without my authority. these people are milking me for nothing they are creating interest for no reason . </p>