Very bad service and high charges.

Standard Bank atm swallowed my cheque card. I went to the branch to get a new card and I was charged R150 for a debit card. I ordered a cheaque card over the phone to be dilivered at Northgate branch and the consultant said Northgate no longer receives card so they advised me for face to face delivery and I agreed but they did not tell me that they going to charge a fee of R160. I called standard Bank and spoke to Zelda about this and she said her team leader will listen to the call recording and if it's true the consultant did not disclose the charge fee then they will have to refund me.

I did not receive a call and I did a follow up. A different consultant told me the same thing that the team leader will listen to the call and call me back and I did not receive their call. I did a follow up again after 3 days and another consultant told me the same thing. Even today I still did not receive a call so in actual fact I paid R360 just to get a card.

It seems like team leaders are not doing their job or they are not taking costumers seriously. I would not recommend anyone to use standard Bank.