Very bad service

I was called by Standard Bank and they offered my a Titanium credit cared which I accepted. A week before I received the Titanium card, my current credit card was cancelled through Standard Bank without receiving the new one. I had no access to my card for a week. I received the Titanium card now and after 4 phone calls and taking ALL my airtime they are not able to add the Titanium card to my Banking app loke the previous credit card that was cancelled. It is beyond ridicolous!!!