very bad service

My bank account is frozen due to fica after i provided all the documentation required. Every time i return to the bank they say that they can not assist me due to struggling to get hold of the east London bank manager. I need to pay my suppliers and staff tomorrow and am unable to do so. No one can give me any answers. This will be the downfall of any business. We have been with standard bank for many years but after this issue we are strongly considering moving to another bank with better service. <br>