VERY BAD SERVICE

on 8 May 2015 I received a payout from an insurance company(The reference on the account also reflects this). This amount was immediatly avaliable and I transferred an amount to my Credit Card as well as to my husband's account(not with Standard Bank). The problem started when I wanted to increase my Electronic Account Payment limit to transfer the remainder to my husband's account. I registered a request on my internet Banking and waited 2 days. I then went to Randfontein branch to enquire on the progress. I was told that Head Office had to investigate the credit before my request could be dealt with. If this was true, why is the money still available in my account and why was I able to use almost 33% of this amount?? After numerous calls(I spent more than a hour on the phone last week) NOBODY at Standard Bank could OR WANTED to help me. I again went to the branch in Randfontein where I was told that I had to wait untill 22 May 2015 before my request could be processed. I find this ABSOLUTE BAD SERVICE and is considering closing my accounts with Standard Bank.