VERY BAD SERVICE

<p>I must advise that I am very disappointed in the services received from Standard Bank Home Loans after I have been struggling for more than a week to have an overpayment on my home loand refunded. After liaising with various agents in the Call Centre and escalating my complaint to the manager, I have still not received my refund to date. The agents advised that it will take 3 days to process the refund payment and it has not been more than a week. When I called the complaints line advertised on their website, I was advised by Khanye that she can only log a call and someone will attend to my complaint, but the escalation process takes 8 working days. </p> <p> </p> <p>This type of service is totally unacceptable and it seems as if everyone I have spoken to at Standard Bank has a "don't care" attitude which is very frustrating and to date, I have still not received my refund.</p> <p> </p>