Very Bad service

I am extremely disappointed with the service I got from standard bank after all the years I have trusted them. Some consultants do not even pay attention nor read the notes if ever they are there as I had to explain to each and everyone that called me, and this has now affected me emotionally as I get panic attack when I have to answer a call because they treat me as if I am the one at fault. Messages were sent by Standard bank apologizing about the system error which the dis not fix and clients like me end up on the other side, like being handed over and being harassed by debt collectors. My credit score has been affected and my finances are a mess all thanks to Standard bank.