Very bad service

I am not a Standard bank client. My wife is a client. We went to the bank at khayelitsha branch she wanted to arange with the bank to pay her loan since she is on maternity leave and getting paid 20% of her salary now. When we got to the branch we went to the information desk and there was a guy standing there. We enquir and he told us to go to the enquiries. We went there and the qeue was so long and slow. I wouldnt say there were no consultants at that department there were 5. All computers had people but the qeue was going so slow as if we were served by 2 people. Eventually we got there and the lady who helped us said theres nothing she can do after listening to us we need to go to the information desk again where we were coming from to the guy who had told us to go to enquieries to put us through with loans department. Just like that and she didnt even seem to care that we had waited around about an hour to be helped. She just pointed a finger that we have to go back. She repeatedly say theres nothing she can do we were sent to a wrong qeue. So went back to the information desk. The guy was not there. The was another guy so my wife asked to be put through loans and she was given a fone and was on the line with them. While I was sitting down holding the baby waiting on her. I notice there was an old man who was waiting on the consultants side he was the only client. The guy who had sent us to enquiries came to this old man and asked have you been helped and he said no. The were2 consultants that side if im not mistaken. All 2 were on the fones. Poor guy asked all 2 or I would say informed the 2 ladies as i watched that there was a client waiting. 1 lady told the guy to bring the client..... my problem with this branch is their poor poor service. They dont seem to care about the clients. Yes we are black and we dont demand service like white people do but the person who is standing at the information desk i believe is supposed to know everything. And the attitude of the staff who helped us was very bad. She could have taken us to the information desk and inform the guy the mistake he has done so he will not repeat the same mistake. I mean when u get to the bank you are expected to be helped fast and by a friendly person. Someone who shows interest in what she is doing. But when it comes to branches that are in our locations. The employees expect us to take their **** service. At their enquiries they were chit chatting with each laughing out loud. And they wouldnt even call a client. Customers had to decide for themselves if it was their turn..... all im trying to say the bank must train their staff professionalism. When i was in that branch i felt like i was in a government clinic..... please do something about the behaivour there. Im not saying all of them are like that it could be certain individuals. I was amazed by the lady at enquiries and when i even got to another department they showed the same attitude. No business will ever grow like....