Very Bad Service

I am not happy with Standard Bank homeloans. I just bought my new home and its my first time with Standard Bank and im already unhappy with their service.I chose my own Homeowners cover and i gave them all the supporting documents. To my suprise,they debited their own premium combined with my bond instalment,on the other hand they do confirm that their system show that i have my own assurance.They say the only way they can cancel it is if i send all the documents again which after that,it will take them 30 days to cancel.They took R494 last month,they will take another R494 this month.Just imagine,R1000 for nothing.This is really frustrating. Im looking at options to switch my bond to another service provider. I cant deal with standard bank.