PVdW
Pieter Van der Wath
1 reviews | Active since Apr 2015
31 Jan 2019, 17:08
very bad service
Today I spoke to different people at the prestige line about immediate money transfer. I had to transfer R152000. All told me its no problem until I tried it. Then one lady told me I have to transfer R100 000 first and then R52000 because it only can do R100 000 at a time. even my personal banker also told me I can do this. Only the R100 000 went thru and now the person have to wait 48hours for the R52000. He refuse to hand the car over because he did not receive the R152 000. I already paid R5000 dep. Now I stand a change of loosing R157000 because my Bank people don't know their systems.
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Standard Bank's replyOfficial
31 Jan 2019, 22:53 Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply31 Jan 2019, 22:53
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address: - Email: *** We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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*** (fax)
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*** (fax)
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