Very bad service

I app**** for a Standard bank cheque account online about 2 months ago. I received the confirmation email and SMS to say that it's in process.

So I waited for the SMS to say when I need to pick up my cheque card, SMS never came through. I called the call Centre and spoke to a lady that said they will sort it out and they will be in Contact.

A gentleman from head office then got in contact with me and advised that I must go to the promenade branch and they will assist. I got there a few days after and they said a card was never ordered with the account so she took all my details again and gave me the blue debit card and said I will receive a SMS in about 5 days to collect the gold card.

I waited for almost 3 weeks and still nothing. No SMS, no confirmation.

So yesterday I went to the branch again to find out what's the delay. The lady took my ID and went on the system just to find out that no card was ordered and there is nothing on the system Regards to a new card. She then had the audacity to ask if I will fill in some more paperwork. I took my id and told her that you guys have wasted a lot of my time already and I will not apply for the 3rd time Again and I left.

I mean this is utterly pathetic and very poor service. How can an account be opened without ordering the card to begin with. Does that not go hand in hand? I find it very unprofessional and you will lose a lot of clients with this reckless attitude..

I regret ever opening this application for this account.