very bad service

On the 30th our second debit for our pos machine will be taken yet we have not being able to use the machine to suit our business needs we have been taken from pilar to post without aby help from amanda the supervisor nor all the people whom we call for assistance. For our business model we require the option of voice overide over and above the straight transactions since our customers authorise us to debit their account. We even used the complains line & for over a week now we have never been contacted. The customer service fir merchant clients is appalling to say the least to an extent we resort to such platforms to get services we pay for. I hope soneone will help us reach a solution in this regard. Black youth business in south africa is damaged by such & a mega bank like standard bank should be doing better