Very bad service
I went to the bank AGAIN today to increase my Electronic payment limit (which I have tried to do before) and once again it was not done. Took me 1h30min to pick up a card (which was firstly sent to the wrong branch). Standing in the cue for 45min and then the lady tells me she is going now and is not going to assist me, whereafter she helps the lady behind me. I am so fed up now as once again I am going to have to pay a fine for not paying one of my bills in time due to my electronic payment limit. When I eventually got to one of the consultants, he was EXTREMELY rude, I am now moving my account somewhere else where people would like to help me. This is the VAAL mall branch by the way.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thoko Kubheka
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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