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bronwyn B
1 reviews | Active since Oct 2016
04 Oct 2019, 12:36
Very bad service
Very bad and slow service
Helpful (0)
Replies (2)0
Replies (2)bB
bronwyn B's updateReviewer Update
04 Oct 2019, 12:39I am extremely upset with the rude and *********** staff and bad service I have been receiving, an unauthorized funeral policy which was not supposed to be debitted from my account has still not been reversed since monday, every time I call, either the system is offline, I get different stories, and being told that it has been done since 1 October. What seems to be the issue.
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bronwyn B's update04 Oct 2019, 12:39
Reviewer Update
I am extremely upset with the rude and *********** staff and bad service I have been receiving, an unauthorized funeral policy which was not supposed to be debitted from my account has still not been reversed since monday, every time I call, either the system is offline, I get different stories, and being told that it has been done since 1 October. What seems to be the issue.
Standard Bank's replyOfficial
05 Oct 2019, 03:09Hello Bronwyn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's reply05 Oct 2019, 03:09
Official
Hello Bronwyn
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********