Very Bad service

I have an account with VAF at STD bank and enjoy staff rates (maried to banker). When the interest rates changed, they send me a letter to that effect. However - now I am on CUSTOMER rates.<br> I immediately called the call centre and were told that they will rectify the matter. Req number ***<br> That was the 31/07/2015<br> Today is 14 Aug 2015. And the request was NOT actioned. Sorry, I am told - the systems are off line!<br> Really!! I want my money back for the 14 days - and how ever long it will take to rectify this. Why is it - that the VERY next day the interest rate change is affected, but when it is MY money and your loss - it takes 14 days??????