Very bad service

On the 6 July 2015 I went to Standard Bank Wood mead due to a problem. While sorting the problem I was asked if I would like to open a cheque account as the costs are much lower. I agreed and all the forms were filled in. I was told that my card would be here in 7 working days. It is now the 3 July and still no card. I get no updates unless I e-mail the branch. I am so disgusted with the service I am getting from Standard Bank. I would like to know when my card will be at the bank and I would like to be treated like one of their clients and not some one who gets messed around all the time. ONE MONTH AND STILL NO CARD - VERY VERY BAD SERVICE INDEED