Hellopeter
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TN
Thandeka N

1 reviews | Active since Nov 2019

28 Mar 2026, 10:14

Very Bad Service

Very bad service, the chat agents don’t want to call and assist you or put you through to the relevant department when you call them you hold for over 20 minutes when you get through to them calls are dropped and no one bothers to email or call back thats why am settling their credit card and cutting ties with them extremely terrible service

0
Replies (3)
Standard Bank
Standard Bank's reply28 Mar 2026, 10:46
Official
Dear Thandeka, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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TN
Thandeka N's update28 Mar 2026, 10:53
Reviewer Update
Your agents have an “ I don’t care attitude” instead of assisting they provide us as clients your complaint email address and contact number so you saying the issue will be taken care off is not even promising cos wow the service there is pathetic I’m closing off my credit card with you I can’t deal with service like I’m being they are doing me a favour
Standard Bank
Standard Bank's reply30 Mar 2026, 15:43
Official
Dear Thandeka, 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards, 
Standard Bank Social Media Team
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