Very Bad for business

By far the worst business partner choice I've ever made in my 15 years of being in business. I took out a POS with this bank, we had our first pop up store the 24th of Feb'24 (Saturday) my sales team managed to make a few sales & for the first time we used their speed point, to date the sales made 5 days ago have not been cleared. Called their call center on Tuesday to follow up & i was promised that within 24hrs they will have cleared.. I called after 24hrs & the agent said he'd follow up with the department & call me back shortly.. Guess what? Never did.. Tried to get intouch with my merchant advisor simonne ontong but as usual can't reach her on her landline & does not even bother to respond to emails. Last attempt was to email their merchant department in hopes to get assistance urgently but nope! I have to expect their response after 3 working. Last time i banked with Standard bank was in 2011 i decided to give them a try again & i must say regret is an understatement. This inconvenience has *****ed my working relationship with my part-time employees who were making themselves extra money through commission. I ended up taking money from another business to salvage the mess standard bank had put me in. Based on this experience I would never recommend this bank for business.