Very bad customer service - they refuse to assist with a statement with regards to the arrear amoont

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Good morning

Could you kindly assist me urgently with regards to the abovementioned please.

I want to ask my employer to assist me with arrear amount, but they want to see the proof of document first please.

Your urgent assistance is highly appreciated.

Kind regards

Beverly Paulson

Groete

---------- Forwarded message --------- From: Ranthako, Lerato L <***> Date: Wed, 04 Feb 2026 at 08:48 Subject: Response to Request for Statement To: BEVERLY PAULSON <***>

Good day Mrs Paulson,

I trust that you are well.

Please accept my sincere apologies for the delayed response to your request.

Kindly be advised that the Debt Restructure Department is not mandated to assist with the issuing of vehicle and finance statements.

Please note that your account has been handed over to G2GP Ismail and Dahya Attorneys.

An attempt was made to contact you this morning; however, we were unfortunately unable to reach you.

Good morning Lerato

Thank you for the feedback much appreciated .

I also tried to get hold of you just after you’ve tried to call me,

I actually never received any statement with regards to the vehicle since day one from Standard Bank.

I’m not going to deal with attorneys at ail, in the first place the processes was not followed properly by the agent of Standard Bank and through his lies I was handed over to that attorney and I’m not going to deal with an attorney nor at all.

The overall customer service of Standard Bank is extremely pathetic.

What and why wouldn’t you provide me with a statement my goodness.

Kind regards

This the response since I sent e mails from 1 February to Standard Bank - everyone whom I sent an e mail referred to to this one that one with e mail addresses and this is first and last response I got.

It is very sad and disgusting since my reason is to get a statement with regards to the arrear amount which I want to settle .

I’m waiting for them to try again to take the vehicle through t their agents who are lazy to their work properly and handed me over to an attorney. I spoke to this Lerato lady before their agent got in contact with me who didn’t do this work the way he was supposed to do it and instead handed me over to N Attorney.

There is nothing wrong requesting a statement with regards to the arrears amount just read the response from Lerato as if I’m something which the cat brought inside from outside no respect rude unprofessional. I was not rude I still explain my reason for my request

It is very sad that certain people thinks that they’re entitled and authorised to just address people the way they want to especially when it comes to debt issues arrears issues.

You don’t know my story my journey to treat me as if I’m a nothing. I’m waiting for Standard Bank to try to take the vehicle from me. I’ll carry on make payments the way I’m currently doing.

I’ll say it again nobody knows my journey my history my story