Very bad customer service - potential damages

After damage due to hailstorm in Krugersdorp, i was informed today (2 weeks down the line) that the bank's service providers cant help, they are too busy and we must take the payout and fix the roof myself OR to wait until February when the service provider has time. in the meantime any additional damages due to rain whilst the roof is NOT repaired is for my own account !!!!! THIS IS SIMPLY A LAWSUIT WAITING TO HAPPEN AND I HOPE THEY WAKE UP AND SMELL THE COFFEE...you dont give your customers such *** ultimatums.....<br> <br> just as well i closed all my accounts at STD bank...next up i am closing my business account and home loan and moving them to a bank that DESERVES THEIR CUSTOMERS....<br> <br> I now have my WIFE managing the claim and liasing with the service providers because the bank simply does not care.. STD BANK - MOVING FORWARD !!! its a joke.....<br> <br> i am really ****ed off at this point....<br> <br> STD BANK, if you get this message, make plan..even if you get external providers to handle the overflow...ITS CALLED CUSTOMER SERVICE !!! and seriously consider disciplinary action against the entire management team who is running this department into the ground....